Frequently Asked Questions

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What tours do you offer?

Everything! Just book us by the hour, tell us where to go, and we handle the rest.

How do we book a reservation?

To book a reservation you can call or email us. If you have any questions feel free to get in touch, we’re always happy to help.

How do we dress?

However you want! Our Chauffeur’s are the only ones who adhere to a dress code of suit and tie.

What other transportation services do you provide?

We’ll take you anywhere, no questions asked, even if not wine or beer related.

How far in advance do I need to book?

Reservation must be booked 48 hours in advance, otherwise you may be subject to a late booking fee.

If I purchase wine, what is the best way to get it home?
Any luggage, or take home wine, can be stored in our trunk – no problem!

Rental Agreement (TOS)

Rental of limousines and or other vehicles from Wine and Limo is subject to the following terms and conditions:

The balance is due at the time of service. Unless otherwise specified, all reservations require a credit card. Reservations are finalized upon receipt of a signed contract/agreement. Should you need to cancel your reservation, we ask that you give at least 48 hour notice.

Client/renter is responsible for his/her guests. For any damage to the interior and equipments of the vehicle and agrees to pay for all costs for damages including but not limited to missing/broken glassware ($15.00), missing/broken decanter ($40.00), ripped/burned upholstery ($200.00) per tear/hole, spillage or sickness ($150.00) for each stain. Breakage of lights, television, Flat Screen TV’s, radio, CD, DVD Player, Phone cords, repair and replacement of items shall have a minimum charge of at least $200.00. Misuse of the emergency escape windows ($500.00). If the limousine requires to be put into a repair shop, the client will be responsible for $350 every day the vehicle is out of service. Note: In the event of any violations of the above agreement, our chauffeur may immediately terminate his service. In the event of termination of service, the total contract price will be charged. No refunds are given and all deposits are non refundable.

All passengers agree to behave in an orderly and well-behaved manner. Hanging any portion of body out of the vehicle is prohibited (e.g., sunroof, windows). Wine and Limo reserves the right to expel any person from the vehicle and/or terminate this contract in the event of a violation of any of these conditions by any passenger. In the event of such early termination, no portion of the rental fees shall be refunded.

WINE AND LIMO has a zero tolerance policy for possession of illegal substances in the vehicle. The possession or consumption of alcoholic beverages by any passenger under the age of 21 is prohibited by the CPUC Regulation Section 5348.1 & 5348.3. Any breach of this policy will result in immediate termination of services and payment due in full for entire reservation. Driver may terminate services immediately for return passengers to the point of initial pickup. WINE AND LIMO and the driver each reserve the right to refuse service to persons that appear to be under the influence of drugs and or unable to care for one’s self, or are objectionable to another passenger.

If at any time the service is terminated due to unruly conduct, damages to the vehicle, or abuse of any kind that WINE AND LIMO deems valid, no refund of money will be made. WINE AND LIMO reserves the right to refuse service as it deems appropriate.

Each passenger shall be responsible and shall pay for all fines and penalties assessed by state and/or local authorities as a result of the violation of any law by the passenger.

Smoking is prohibited in the vehicle. The driver will gladly pull over when safe upon request. However, if a passenger is found to be smoking in the vehicle they will be asked to extinguish the cigarette/cigar and/or service may be terminated without a refund.

While we are happy to let you bring personal compact disks, and other various personal items we do not take any responsibility for items that are left in the vehicle during or after completion of the limousine rental period.

WINE AND LIMO shall not be held responsible for late arrival caused by (but not limited to) acts of nature, traffic delays, breakdown, incorrect pickup and drop-off information, and any situation beyond our control.

In the event any part of this contract is declared unenforceable, the remaining provisions of this agreement shall remain in full force and effect.

Wine Tours Sonoma Valley | Santa Rosa Limousine Service